Prism Discussions

Prism Discussions Docs

Customer documentation and billing help.

Use this page to install Prism Discussions, manage a workspace, understand billing, troubleshoot common issues, and review the customer-facing Fair Use, Privacy, and EULA policies.

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Overview

Prism Discussions adds moderated comments to Framer sites through installed code components, a hosted API, setup emails, and a Tenant Portal for comment review. Customers choose a subscription plan, complete Stripe Checkout, create a workspace, and receive the Tenant Key needed by the Framer components.

Framer Plugin

Installs Prism Discussions Inline, CTA, and Sidebar components into a Framer project.

Tenant Portal

Lets workspace admins review comments, manage subscription access, and update billing.

Setup Email

Sends the Tenant Key, portal link, allowed domains, API base URL, and next steps after provisioning.

Customer setup

Installation Instructions

  1. Install the Prism Discussions plugin from the Framer Marketplace.
  2. Open the plugin in the Framer project where comments should appear.
  3. Enter the workspace name, primary email, optional billing email, allowed site domain, locale, and time zone.
  4. Select the components to install: Inline, CTA, Sidebar, or any combination.
  5. Continue to pricing, choose the subscription level, and complete secure Stripe Checkout.
  6. After Stripe Checkout, complete the workspace setup form.
  7. Keep the plugin open. Once the workspace is provisioned, the plugin installs the selected components with the Tenant Key and API settings already filled in.
  8. Publish or preview the Framer site and submit a test comment.
  9. Open the Tenant Portal from the setup email to approve, reject, or review comments.

Daily use

User Manual

Using Installed Components

Place Prism Discussions components on the pages where comments should appear. The Tenant Key, API Base URL, Script Origin, and environment should already be populated by the plugin. Use URL Override only when a page needs to moderate comments under a different canonical URL.

Moderating Comments

Open the Tenant Portal, sign in with the workspace email, and use the review queue to approve, reject, or inspect comments. Approved comments become visible on the connected Framer site.

Managing Domains

Prism Discussions only loads for allowed domains attached to the workspace. Use the domain entered during setup for production. Contact support if a domain needs to be changed or added after setup.

Setup Email

Keep the setup email available. It contains the Tenant Key, portal link, environment, allowed domains, API Base URL, Script Origin, and component list needed for support or manual reconfiguration.

Subscriptions

Billing and Plan Management

Paid subscriptions are managed through Stripe. Customers can open subscription management from the Tenant Portal to update payment methods, view billing details, or cancel. Prism Discussions uses Stripe as the payment source of truth while Prism Discussions remains the workspace, tenant, usage, and access system of record.

  • Paid plans require Stripe Checkout before a customer workspace is created.
  • Trials and renewals are reconciled from Stripe webhook events.
  • Canceled or unpaid subscriptions can block active widget access after Stripe reports the subscription state.
  • Fair-use comment limits are enforced by Prism Discussions, not Stripe usage billing.

Support

Troubleshooting

The widget does not load on my Framer site.

Confirm the site domain matches the allowed domain in the setup email, the site has been published, and the component still has the Tenant Key, API Base URL, Script Origin, and production environment.

The plugin says checkout is opening but components are not installed yet.

Keep the plugin open until Stripe Checkout and workspace setup are finished. The paid flow hands the Tenant Key back to the plugin only after the workspace is created.

I did not receive the setup email.

Check spam or junk folders, then ask support to resend the setup email from the customer account in the admin console.

A comment is not visible publicly.

Open the Tenant Portal and check whether the comment is waiting, needs review, rejected, or approved.

Answers

FAQ

Does Prism Discussions collect card details directly?

No. Stripe Checkout and Stripe Customer Portal collect and manage payment method details.

Can I install more than one component?

Yes. The plugin can install Inline, CTA, and Sidebar components in the same Framer project.

What is a Tenant Key?

A Tenant Key connects installed Framer components to the correct Prism Discussions workspace and environment.

What happens if I exceed fair use?

Existing comments remain available. New comments can continue to be accepted but may wait for manual approval until the monthly reset or plan upgrade.